FAQs
The questions clinicians ask us most.
Can't see yours? Send a quick message and we'll answer it properly.
Getting started
Yes, a relaxed 30 minutes with no obligation and no pitch. Come with questions, or just to offload about your admin.
A free 30-minute chat, a short questionnaire, then a quick video meeting so we both know it's the right fit before anything begins.
Usually within a couple of weeks of our first chat, depending on availability.
Working together
No. We answer as your practice, in your tone, your clients simply experience a warm, familiar point of contact.
Yes. You work one-on-one with the same dedicated VA who gets to know your practice and your clients.
Most practices begin with a few hours a week and scale up. We'll help you work out what's worth handing over first.
We keep it flexible, start with what you need and adjust as your practice changes.
Software & systems
Halaxy is our home base, including full setup and support. We're also happy to work within the systems you already use.
Absolutely, it's one of our services. We'll configure your account, billing, templates and bookings, then walk you through it. See our Halaxy Setup on the Services page.
Billing, claims & security
Yes, from private fees through to third-party funding. We invoice, claim and reconcile so you're paid on time.
Always. We treat confidentiality to clinical standards, and Halaxy stores data with bank-grade security and encryption.
Pricing
Weekly support packages start at $248/week for 3 hours, with 6- and 9-hour tiers as you grow. Halaxy Setup is a one-off from $1,200