Inbox & bookings
We stay on top of your emails so no booking slips through the cracks, and no client waits days for a reply.
Invoicing & claims
Private fees through to Medicare, DVA and NDIS, invoiced, claimed and reconciled so you're paid on time.
Phone & reception
Your calls answered here in Australia by a real person, up to 10 hours back in your week.
Practice templates
Personalised templates built to Australian clinical standards, with a nudge when something's due for review.
Compliance, sorted
Aligned with AHPRA, Services Australia (Medicare, DVA) and NDIS requirements, one less thing on your mind.
Your dedicated VA
One person who knows your practice inside out, not a rotating team you have to keep re-briefing.
A pre-setup call to map how you work and how you want things run
Full account & practitioner setup, profiles, calendar and online bookings
Service types, fees and the Global Fee Library set for your funding mix
Medicare, DVA and NDIS billing, rebates and payment processing
Invoice, receipt, intake and consent templates tailored to you
Automated SMS & email appointment reminders
Client portal and telehealth links ready to go
A walkthrough once it's built, with a recording to keep
Halaxy is brilliant once it's running the way your practice actually works. Getting there is the hard part, many clinicians sink 20+ hours into settings, fees and templates and still aren't sure it's right.
Whether you're starting from scratch or cleaning up a setup that never quite clicked, we'll build your Halaxy so it runs your bookings, billing and client flow from day one.
Moving from another system? We'll handle your client data migration too.
MONTHLY Support Packages
Get Your Time Back Without
Losing Your Grip on the Practice
Admin doesn't stop because you're in session. Our dedicated Medical Virtual Assistants handle the calls, the compliance, the chasing, so you can focus on the clients in front of you, not the inbox behind you.
Add terms and conditions
Light Support
248
Every week
Dip a toe in before you dive in.
For sole practitioners who are just starting out, or who want to test what delegation actually feels like, without committing to a full support model.
Valid until canceled
3 hours / week
1 Practitioner covered
Monthly VA check-ins
Best Value
Essential Support
495
Every week
The sweet spot for solo practitioners juggling it all.
Enough hands-on hours to keep your week running smoothly, with a VA who actually knows your practice, not a rotating help desk.
Valid until canceled
6 hours / week
Up to 3 Practitioners covered
Fortnightly VA check-ins
Phone support
Premium Support
720
Every week
Full-spectrum backup for busy clinics.
Designed for growing, multi-practitioner clinics that need reliable, full-spectrum admin support behind the scenes every single day.
Valid until canceled
9 hours / week
Up to 5 Practitioners covered
Weekly VA check-ins
Phone support