Weekly Support Packages
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Premium Support
$720
9 hours /wk
Designed for busy clinics needing full spectrum admin support.
Up to 5 practitioners
Phone Support
$495
6 hours /wk
Perfect for solo practitioners juggling it all. Sufficient time for consistent support throughout the week.
Up to 3 practitioners
Phone Support
Essential Support
Light Support
$248
3 hours /wk
For those just starting out or needing minimal admin support. Great for testing the waters.
1 practitioner only
Phone Support
Weekly Meetings with VA
Fortnightly Meetings with VA
Monthly Meetings with VA
What's included?
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Medical Virtual Assistants dedicated to managing your clinic from 9am to 5pm, Monday through Friday.
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Prompt handling of new inquiries through email or phone.
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Diary management / reschedule appointments / filling cancelled slots
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New enquiry triage
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New client intake process, obtaining copies of referrals and signed consent form
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Track Mental Health Care Plans and ensure compliance with Medicare regulations through diligent follow-up.
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Assistance with GP letters (reminding practitioner)
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Ensuring compliance with Medicare, DVA, Open Arms, NDIS, BUPA ADF, and all insurance regulations and requirements.
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Invoicing (including payment processing or emailing invoices and follow up outstanding accounts)
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Handling rebate processing and third-party invoicing efficiently.
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Performing data entry tasks and keeping client information updated in your software system.
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Implementing strategies to follow up with inactive clients to enhance client retention.
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Keeping your client waitlist updated with precise information and reaching out for touch-base contact every 3-4 weeks.
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Creating online forms, as well as crafting templates for letters, emails, and SMS.